Refund & Cancellation Policy
Last updated: August 18, 2026
1. Overview
This policy explains how cancellations and refunds work for paid Bloxena subscriptions (Premium and Pro). Subscriptions are billed monthly in advance through our payment processor, Stripe. This policy forms part of, and should be read together with, our Terms of Service.
2. Cancelling Your Subscription
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you will not be charged again after you cancel. There are no cancellation fees, and you do not need to contact support to cancel.
3. Access After Cancellation
When you cancel, you keep full access to your paid plan features until the end of the billing period you have already paid for. At the end of that period, your account moves to the Free plan. Your account data, favorites, and watchlists are retained subject to the limits of the Free plan.
4. No Prorated Refunds
We do not provide refunds or credits for partial billing periods, unused time, or unused credits. If you cancel partway through a billing period, you retain access for the remainder of that period instead of receiving a prorated refund.
5. EU and UK Consumers - 14-Day Withdrawal Right
If you are a consumer in the European Union or the United Kingdom, you normally have a statutory right to withdraw from a contract for digital services within 14 days of purchase. Bloxena subscriptions provide immediate access to digital content and services. By subscribing, you expressly consent to the immediate supply of the digital content and services and acknowledge that, by doing so, you waive your 14-day right of withdrawal to the extent permitted by law. This does not affect any statutory rights that cannot be waived under the law of your country of residence.
6. Billing Errors and Duplicate Charges
If you believe you have been charged in error, charged twice, or charged after cancelling, contact us at michal@bloxena.com with the email address on your account and the approximate date of the charge. We will review verified billing errors promptly and, where an error on our side is confirmed, issue a correction or refund of the affected charge.
7. Questions
If anything in this policy is unclear, or you have a question about your subscription or billing, contact us at michal@bloxena.com before or after subscribing. We are happy to help.